Please feel free to contact us with any opinions or requests regarding chi to sé true, or purchase consultations for corporate customers.
(hereinafter referred to as "the Company"), which operates the "chi to sé true official website" (hereinafter referred to as "the Website"), will handle personal information in accordance with the following so that customers can use our products, various services, etc. with peace of mind.
The Company shall maintain accurate and up-to-date information that can be used to identify individual customers (hereinafter referred to as "personal information"). We will endeavor to maintain accurate and up-to-date information that can be used to identify individual customers (hereinafter referred to as "Personal Information").
In handling Personal Information, we will take necessary and appropriate measures to ensure the safe management of Personal Information (information security measures), including the prevention of unauthorized access, falsification, leakage, etc. by third parties.
In addition, we will regularly educate our employees on the protection of personal information and strive to maintain and strengthen our management system.
2.Collection of personal information
We will acquire personal information through legal and fair means. When a customer purchases a product on this website, uses various services, the Customer Support Center, or the website, cooperates in various marketing activities, or participates in various events of the Company, the Company collects the customer's name, address, telephone number, age, gender, e-mail address, and other personal information as necessary. Personal information such as name, address, telephone number, age, date of birth, gender, e-mail address, occupation, family structure, product purchases, use of various services, preferences related to makeup and fashion, size, skin condition, and opinions and consultations may be requested.
Personal information may be collected directly from customers or through our business partners to the extent necessary for the performance of our business.
3.Purpose of Use
We will use your personal information to ensure safe and accurate transactions with you and to provide you with better products and services. Specifically, the information will be used to deliver products and provide services in the cosmetics, health food, underwear, apparel, kimono, jewelry, esthetics, and household goods businesses and other businesses of the Company, to provide reference for research and development of products and services, to prepare various statistical materials and media, and to provide information on products and services by telephone and DM. We will use personal information only to the extent necessary to achieve the above purposes of use, to provide personal information to our business partners, etc., and for other business purposes.
4.Provision of Personal Information to Third Parties
We may disclose or provide your personal information to third parties in the following cases. When we have received prior consent from the customer to disclose or provide the information. When required by law.
When providing personal information to business partners, etc. in writing or electronically to achieve the purpose of use notified to the customer, within the necessary items and scope of the personal information items listed in 2. above that have been collected. If a customer wishes to stop the provision of personal information to the above third party, we will stop the provision of personal information to the above third party based on the customer's request. However, please understand that you may not be able to receive our various services in such cases.
When the Company entrusts the handling of personal information to a subcontractor in order to achieve the purpose of use notified to the customer, the Company may disclose or entrust the handling of personal information to the extent necessary.
In this case, we will impose an obligation on the subcontractor to manage the information in the same manner as we do, and will ensure that the subcontractor manages the information thoroughly.
5.Joint Use of Personal Information
We may share your personal information with other companies within our company within the scope of the purposes of use described in 3 above for necessary items among the personal information items described in 2 above.
6.Disclosure, Correction, Suspension of Use, etc. of Personal Information
If a customer requests disclosure of his/her own personal information, we will promptly respond to the request after confirming the identity of the customer, unless there is a special reason not to do so, in accordance with laws and regulations.
In addition, if a customer wishes to correct or discontinue the use of his/her own personal information, we will promptly respond to the customer's request in accordance with the law after confirming the customer's identity.
For inquiries regarding disclosure, correction, suspension of use, etc., as well as questions or complaints regarding the handling of personal information, please contact our contact person or a sales representative of each brand.
Inquiries: TEL: 06-6227-8086 (10:00 - 19:00) Closed on Saturdays, Sundays and holidays
7.Retention period and deletion of personal information
Your personal information will be stored and managed appropriately for a period of time that we deem necessary, and will be securely deleted at the end of that period.
8.Compliance with Laws and Regulations and Improvement of Handling
In handling customers' personal information, we will comply with the "Act on the Protection of Personal Information" and other applicable Japanese laws and regulations, and will continuously review, improve, and enhance the handling of such information.
Management and operation manager:
The Day Spa, Inc.
Osaka, Kitahama TDS Building, 1-8-14 Hiranomachi, Chuo-ku, Osaka, 541-0046, Japan
Head office TEL:
+81 6 6227 8086
Established in September 2022